Frequently Asked Questions

Everything you need to know about your Simone Pérèle shopping experience.

How do I find my perfect bra size?

We recommend using our online 'Size Guide' which provides detailed measurement instructions and a conversion chart to help you find the most comfortable fit for your unique silhouette.

What is your return policy for delicate lingerie?

Items can be returned within 30 days of purchase, provided they are in original condition with all tags attached and hygiene stickers intact. For health and safety reasons, we cannot accept returns on items that have been worn or washed.

How should I care for my Simone Pérèle garments?

To preserve the delicate lace and embroidery, we recommend hand washing your lingerie in cool water with a gentle detergent. Avoid the dryer at all costs; instead, lay your items flat to air dry.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.